Frequently Asked Questions

Before Ordering

What will you do if I order tickets from you but they're sold-out?

What is the difference between a Box and an Arena seat, and what is the meaning of 'A', 'B' and 'C'?

Can I buy just part of a Box?

Are matches on every day during the Grand Sumo Tournaments?

Which day is the best to go? Which day has the best matches with the best wrestlers?

Can we request seats together?

Why don't you help with Ringside tickets?

Are there vegetarian/vegan options for the food sets? Can I make a special request?

Will I be able to see from the back section?

Can I bring children? Is there a discount?

Is the venue wheelchair-accessible?

What do you have available? Can you hold tickets for me until I make my payment?

Automated Shop

What events does the shop support?

Why can't I choose my date as the 1st choice date?

If I want to go on more than 1 date, can I do that in 1 order?

Pre-Orders

What is a pre-order?

What if I pre-order tickets then change my plans or want to cancel completely?

Does a pre-order confirm my tickets? Why should I pre-order?

When will I know if my pre-order is confirmed?

Payment

How do you accept payment?

Do I need a PayPal account to pay you?

Shipping

How do I track my shipment?

Can you send my tickets to my hotel in Japan?

Does my hotel for shipping have to be in the same city as the event?

Can I pick up my tickets at your office or at the venue on the day of the event?

When will you ship?

How long does shipping take?

Does my shipment need to be signed for when it's delivered?

Do you ship to P.O. boxes?

Mobile App - A Day At Sumo

Do you have a mobile app?

On the Day of the Event

What time is the event?

How do I get to the venue?

Can I leave and re-enter the venue during the day?

Can I take photos? What about flash?

Where do I pick up my food/souvenir set?

Can I bring food and drink into the venue? Can I buy food inside?

Is there a dress code?

Is there an English program or commentary during the event?

Are there any rules about etiquette at the event?

I lost my ticket/voucher! Is there anything you can do to help me?

Our Policies

What is your policy if an event is cancelled?

What is your return policy?

What is your privacy policy for handling my personal information?