Order Information - Shipping, Payment, Terms

Currency Selector

You can use this menu to change the currency of the prices. This is an approximation only. We always make our prices in Japanese yen and the exchange rate will be determined by Paypal or your credit card company on the date of payment.

Shipping Methods and Prices - International / In Japan

International Basic Post

  • registered airmail with insurance but only limited tracking

  • signature required on delivery

  • maximum total order cost up to 25,000 yen (ticket cost + service)

  • usually takes 7-12 days (**for safety, we require 20 days available until your departure**)

  • available only to these countries: Austria, Denmark, France, Germany, Hong Kong, Netherlands, Norway, Poland, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, United Kingdom

Price: 1,000 yen

International Express Post

  • EMS post with insurance and full tracking

  • signature required on delivery

  • no limit on order value

  • usually takes 3-6 days (**for safety, we require 10 days available until your departure**)

  • Region 1: Hong Kong, Indonesia, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand

  • Region 2: Australia, Canada, New Zealand, Qatar, Turkey, United Arab Emirates, United States

  • Region 3: Europe (including Ireland and United Kingdom, excluding Turkey)

  • Region 4: Argentina, Brazil

Tickets + Service
Region 1
Region 2
Region 3
Region 4
up to 20,000 yen
1,500 yen
2,100 yen
2,300 yen
2,500 yen
20,100 yen - 40,000 yen
1,550 yen
2,150 yen
2,350 yen
2,550 yen
40,100 yen - 60,000 yen
1,600 yen
2,200 yen
2,400 yen
2,600 yen
60,100 yen - 80,000 yen
1,650 yen
2,250 yen
2,450 yen
2,650 yen
80,100 yen - 100,000 yen
1,700 yen
2,300 yen
2,500 yen
2,700 yen
100,100 yen or more
1,750 yen
2,350 yen
2,550 yen
2,750 yen
Tickets + Service
Region 1
up to 20,000 yen
1,500 yen
20,100 yen - 40,000 yen
1,550 yen
40,100 yen - 60,000 yen
1,600 yen
60,100 yen - 80,000 yen
1,650 yen
80,100 yen - 100,000 yen
1,700 yen
100,100 yen or more
1,750 yen
Tickets + Service
Region 2
up to 20,000 yen
2,100 yen
20,100 yen - 40,000 yen
2,150 yen
40,100 yen - 60,000 yen
2,200 yen
60,100 yen - 80,000 yen
2,250 yen
80,100 yen - 100,000 yen
2,300 yen
100,100 yen or more
2,350 yen
Tickets + Service
Region 3
up to 20,000 yen
2,300 yen
20,100 yen - 40,000 yen
2,350 yen
40,100 yen - 60,000 yen
2,400 yen
60,100 yen - 80,000 yen
2,450 yen
80,100 yen - 100,000 yen
2,500 yen
100,100 yen or more
2,550 yen
Tickets + Service
Region 4
up to 20,000 yen
2,500 yen
20,100 yen - 40,000 yen
2,550 yen
40,100 yen - 60,000 yen
2,600 yen
60,100 yen - 80,000 yen
2,650 yen
80,100 yen - 100,000 yen
2,700 yen
100,100 yen or more
2,750 yen

To Your Hotel, Hostel, Home, Work in Japan

  • registered mail with tracking and insurance

  • signature required on delivery

  • usually takes 1-2 days

  • if to your hotel/hostel, we ship for delivery a few days before you arrive and the hotel front desk signs for you (almost all hotels accept mail and problems are very rare, but it's your responsibility to confirm that it is safe)

Tickets + Service
Shipping Cost
up to 50,000 yen
500 yen
50,100 yen or more
600 yen
Tickets + Service
Shipping Cost
up to 50,000 yen
500 yen
50,100 yen or more
600 yen

To AirBnB or Rental Apartment in Japan

Shipping to an AirBnB is not recommended except if no other option is possible.

If your host will receive it for you before your arrival, choose the option above for shipping to a home address.

  • registered mail with tracking and insurance

  • signature required on delivery

  • you must choose a date and timeslot when you will be at the address to receive and sign

  • timeslots are 08:00-12:00, 12:00-17:00, 17:00-21:00

Price: 1,400 yen

Pick Up at a 7-Eleven Convenience Store in Japan

This is not an option for Grand Sumo Tournaments, but many special sumo events and non-sumo events support it.

  • we email you a barcode that you take to the counter at any 7-Eleven store in Japan to pick up your tickets

  • you don't have to know which store you'll go to, they're all linked electronically

  • not available for pre-orders, available for most orders after sales have begun

Price: 400 yen

Payment

We will send you an invoice from Paypal and you can pay it with your credit card. You don't need a Paypal account to do this! If you already have a Paypal account, you can also pay from your balance or bank account.

Note that payments with a credit card or your Paypal balance are processed instantly, but payments from your bank account will take about a week to clear. We will not purchase your tickets until payment has cleared.

Paypal payments accepted by Paypal balance, by credit card with Visa, MasterCard, American Express, or JCB, or by bank transfer

Terms and Conditions

  • 1. Tickets/vouchers cannot be replaced if lost or destroyed. We will be unable to help you if you lose your ticket/voucher. Please do not call or visit the venue to try to enter without your ticket/voucher. Unused tickets/vouchers cannot be refunded.

  • 2. If you order tickets from us but they are sold-out when we try to buy, we'll try the following, in order:

    1. a) Buy tickets for the same day at a lower price range. If this succeeds, we'll refund the unused money.

    2. b) Buy tickets at your requested price range, on your first choice of alternate dates. If those are also sold-out, we'll try to lower the price range again. If it's still sold-out, we'll try your next alternate day.

    3. c) If none of the above succeeds, or you don't select any alternate dates, then we'll give you a complete refund.

    If you ordered Box tickets and have alternate dates, we'll usually try to get you Box seats on your alternate date before we change to Arena seats on your first choice date. If you don't want to do this, the date is more important than being in a Box, please tell us when you order.

  • 3. Pre-orders may be cancelled and refunded only if we receive notice by email from you before 5:00am Japan time on the first day of actual ticket sales. Please try to give us as much notice as you can. In the case of a cancelled pre-order, we will be able to refund all costs, including ticket cost with Paypal fees, our service charge and shipping costs. However, we reserve the right to keep a small administrative fee of up to 500 yen per order if you cancel a pre-order.

  • 4. If we have already purchased your tickets, but have not yet sent them, only the shipping cost is refundable. However, we might be able to help you to sell your tickets to another customer. Please contact us if you need to sell your tickets .

  • 5. If we have already purchased and sent your tickets, then we cannot give you any refund. However, we might be able to help you to sell your tickets to another customer. Please contact us if you need to sell your tickets .

  • 6. Sumo events are rarely cancelled. In the last 75 years, only 1 major tournament has been cancelled, except for during COVID-19. If your event is cancelled, the following rules will apply:

    • a) The face value of the ticket will be refunded. How this happens depends on the event and the circumstances of your order. In some cases, you will be able to visit the arena yourself to get the refund. In most cases, you will be able to mail the tickets back to us to apply for the refund on your behalf. You will be responsible for the cost of sending the tickets back to us. To get a refund, the original tickets must be returned. No refund will be given by the Sumo Association (or other event organisers) to either you or us if the original tickets cannot be given back. There will also be a deadline for refunds, decided by the event organisers, and we must have the tickets back here before that deadline to refund this cost to you.

    • b) Our service charge of 1,200 yen per ticket is non-refundable.

    • c) Shipping costs are refundable only if we have not sent your tickets at the time we receive notice of the event cancellation. If your tickets have already been shipped, we cannot refund shipping costs.

    • d) Paypal fees added to the tickets, a small percentage of the ticket cost, might or might not be refundable, depending on the situation.

  • 7. We are not responsible for any shipments that are not delivered if:

    • a) You gave us an incorrect address for shipping.

    • b) There is nobody at the address to receive the shipment and you do not make arrangements with your post office to receive it.

    • c) Your country's post office fails to deliver for any reason. We will help you by filing a claim for compensation from the postal service, who then may provide the compensation.

    • d) Your hotel rejects or loses your shipment for any reason (this is extremely rare).