Order Information - Shipping, Payment, Terms
You can use this menu to change the currency of the prices. This is an approximation only. We always make our prices in Japanese yen and the exchange rate will be determined by PayPal or your credit card company on the date of payment.
registered airmail with insurance but only limited tracking
signature required on delivery
maximum total order cost up to 25,000 yen (ticket cost + service)
usually takes 7-12 days (for safety, we require 24 days available until your departure)
currently available to these countries: Austria, Finland, Hong Kong, Malaysia, Singapore, Sweden, Switzerland, Taiwan, Thailand
Price: 1,300 yen
EMS post with insurance and full tracking
signature required on delivery
no limit on order value
shipping time depends on country, is usually 3-10 days, with Australia and New Zealand currently taking longer than that
our shop will apply a safety margin to these times and offer you international shipping if your departure date is in the safety guidelines
Region 1: South Korea, Taiwan
Region 2: Hong Kong, Indonesia, Malaysia, Singapore, Thailand
Region 3: Australia, Austria, Canada, Finland, Germany, Ireland, Israel, New Zealand, Norway, Sweden, Switzerland, United Arab Emirates, United Kingdom
Region 4: United States
registered mail with tracking and insurance
signature required on delivery
usually takes 1-2 days
if to your hotel/hostel, we do not need address information at the time of ordering, you may order first and send us shipping details later, but you must send it to us at least 5 days before you check in or 10 days before your event, whichever is earlier
if to your hotel/hostel, we ship for delivery a few days before you arrive and the hotel front desk signs for you; almost all hotels accept mail and problems are very rare, but it's your responsibility to confirm that it is safe; make sure that it is a true hotel with a front desk that has staff during daytime hours, if not then it is an AirBnB for shipping purposes
Shipping to an AirBnB is not recommended except if no other option is possible.
If your host will receive it for you before your arrival, choose the option above for shipping to a home address.
registered mail with tracking and insurance
signature required on delivery
you must choose a date and timeslot when you will be at the address to receive and sign
timeslots are 08:00-12:00, 14:00-16:00, 16:00-18:00, 18:00-20:00, 19:00-21:00
Price: 1,400 yen
This is not an option for Grand Sumo Tournaments, but many special sumo events and non-sumo events support it.
we email you a barcode that you take to the counter at any 7-Eleven store in Japan to pick up your tickets
you don't have to know which store you'll go to, they're all linked electronically
not available for pre-orders, available for most orders after sales have begun
Price: 711 yen
Our shop will offer you the option to pay with a credit card or PayPal account. If we need to take your order manually, we will send you an invoice from PayPal that you can pay with your credit card or PayPal account. You don't need a PayPal account to do this! If you use a PayPal account, you can also pay from your balance or bank account.
Note that payments with a credit card or your PayPal balance are processed instantly, but payments from your bank account will take about a week to clear. We will not buy your tickets until payment has cleared. Debit cards, even with Visa and Mastercard logos, sometimes cause payment problems. We recommend payment with a standard credit card.
1. Tickets/vouchers cannot be replaced if lost or destroyed. We will be unable to help you if you lose your ticket/voucher. Please do not call or visit the venue to try to enter without your ticket/voucher. Unused tickets/vouchers cannot be refunded.
2. If you order tickets from us but they are sold-out when we try to buy, we'll try the following, in order:
a) Buy tickets for the same day at a lower price range. If this succeeds, we'll refund the unused money. Please only order if you accept the possibility that you might get a lower ticket type than what you requested as 1st-choice. Most orders get 1st-choice tickets, and downgrades of more than 1 price category are rare.
b) Buy tickets at your requested price range, on your first choice of alternate dates, if you chose one. If those are also sold-out, we'll try to lower the price range again. If it's still sold-out, we'll try your next alternate date, if you chose one.
c) If none of the above succeeds, then we'll give you a complete refund.
If you ordered Box tickets and have alternate dates, we'll usually try to get you Box seats on your alternate date before we change to Arena seats on your first choice date. If you don't want to do this, the date is more important than being in a Box, please tell us when you order.
3. Pre-orders may be cancelled and refunded only if we receive notice by email from you before 5:00am Japan time on the first day of actual ticket sales. Please try to give us as much notice as you can. In the case of a cancelled pre-order, we will be able to refund all costs, including ticket cost with PayPal fees, our service charge and shipping costs. However, we reserve the right to keep a small administrative fee of up to 500 yen per order if you cancel a pre-order.
4. If we have already bought your tickets, but have not yet sent them, only the shipping cost is refundable. However, we might be able to help you to sell your tickets to another customer. Please contact us if you need to sell your tickets.
5. If we have already bought and sent your tickets, then we cannot give you any refund. However, we might be able to help you to sell your tickets to another customer. Please contact us if you need to sell your tickets.
6. Sumo events are rarely cancelled. In the last 75 years only 1 major tournament has been cancelled, except for during COVID-19. If your event is cancelled, the following rules will apply:
a) The face value of the ticket will be refunded. How this happens depends on the event and the circumstances of your order. In some cases, you will be able to visit the arena yourself to get the refund. In most cases, you will be able to mail the tickets back to us to apply for the refund on your behalf. You will be responsible for the cost of sending the tickets back to us. To get a refund, the original tickets must be returned. No refund will be given by the Sumo Association (or other event organisers) to either you or us if the original tickets cannot be given back. There will also be a deadline for refunds, decided by the event organisers, and we must have the tickets back here before that deadline to refund this cost to you.
b) Our service charge of 1,200 yen per ticket is non-refundable.
c) Shipping costs are refundable only if we have not sent your tickets at the time we receive notice of the event cancellation. If your tickets have already been shipped, we cannot refund shipping costs.
d) PayPal fees added to the tickets, a small percentage of the ticket cost, might or might not be refundable, depending on the situation.
7. We are not responsible for any shipments that are not delivered if:
a) You gave us an incorrect address for shipping.
b) There is nobody at the address to receive the shipment and you do not make arrangements with your post office to receive it later.
c) Your country's post office fails to deliver for any reason. We will help you by filing a claim for compensation from the postal service, who then may provide the compensation.
d) Your hotel rejects or loses your shipment for any reason (this is extremely rare).