Order Information - Shipping, Payment, Terms
You can use this menu to change the currency of the prices. This is an approximation only. We always make our prices in Japanese yen and the exchange rate will be determined by our payment service (Flywire) on the date of payment.
FedEx international with insurance and tracking
signature required on delivery
usually takes 2-5 days (for safety, we require 10 days available until your departure)
currently available to these countries: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Guam, Hong Kong, Iceland, Ireland, Israel, Italy, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States
you are responsible for any tax/duty/fee charged by your country's customs or the delivery service, but we've only heard of our shipments being taxed in European Union, Israel, United Kingdom
Price: varies by order value, country, and postal code
registered airmail with insurance but only limited tracking
signature required on delivery
maximum total order cost up to 25,000 yen (ticket cost + service)
usually takes 7-12 days (for safety, we require 24 days available until your departure)
currently available to these countries: Austria, Finland, Hong Kong, Malaysia, Singapore, Sweden, Switzerland, Taiwan, Thailand, United Kingdom
you are responsible for any tax/duty/fee charged by your country's customs or the delivery service, but we've only heard of our shipments being taxed in European Union, Israel, United Kingdom
Price: 1,300 yen
EMS post with insurance and full tracking
signature required on delivery
no limit on order value
shipping time depends on country, is usually 5-12 days
our shop will apply a safety margin to these times and offer you international shipping if your departure date is in the safety guidelines
we stopped shipping to most countries in Europe because of frequent problems with delayed/missing shipments, and taxes incorrectly charged
you are responsible for any tax/duty/fee charged by your country's customs or the delivery service, but we've only heard of our shipments being taxed in European Union, Israel, United Kingdom
Region 1: South Korea, Taiwan
Region 2: Hong Kong, Malaysia, Singapore, Thailand
Region 3: Australia, Austria, Canada, Finland, Israel, New Zealand, Norway, Sweden, Switzerland, United Arab Emirates, United Kingdom
Region 4: United States
registered mail with tracking and insurance
signature required on delivery
usually takes 1-2 days
if to your hotel/hostel, we do not need address information at the time of ordering, you may order first and send us shipping details later, but you must send it to us at least 5 days before you check in or 10 days before your event, whichever is earlier
if to your hotel/hostel, we ship for delivery a few days before you arrive and the hotel front desk signs for you; almost all hotels accept mail and problems are very rare, but it's your responsibility to confirm that it is safe; make sure that it is a true hotel with a front desk that has staff during daytime hours, if not then it is an AirBnB for shipping purposes
Shipping to an AirBnB is not recommended except if no other option is possible.
If your host will receive it for you before your arrival, choose the option above for shipping to a home address.
courier service with tracking and insurance
signature required on delivery
you must choose a date and timeslot when you will be at the address to receive and sign
timeslots are 08:00-12:00, 14:00-16:00, 16:00-18:00, 18:00-20:00, 19:00-21:00
price includes fee for extra support that customers often need with this option
Price: 2,000 yen
This is not an option for Grand Sumo Tournaments, but many special sumo events and non-sumo events support it.
we email you a barcode that you take to the counter at any 7-Eleven store in Japan to pick up your tickets
you don't have to know which store you'll go to, they're all linked electronically
there is no deadline to pick up
not available for pre-orders, available for most orders after sales have begun
Price: 711 yen
We process our payments with Flywire. Flywire will let you pay with your credit card, PayPal, or other online options depending on your country.
1. Tickets/vouchers cannot be replaced if lost or destroyed. We will be unable to help you if you lose your ticket/voucher. Please do not call or visit the venue to try to enter without your ticket/voucher. Unused tickets/vouchers cannot be refunded.
2. If you order tickets from us but they are sold-out when we try to buy, we'll try the following, in order:
a) Buy tickets for the same day at a lower price range. If this succeeds, we'll refund the unused money. Please only order if you accept the possibility that you might get a lower ticket type than what you requested as 1st-choice. Most orders get 1st-choice tickets, and downgrades of more than 1 price category are rare.
b) Buy tickets at your requested price range, on your first choice of alternate dates, if you chose one. If those are also sold-out, we'll try to lower the price range again. If it's still sold-out, we'll try your next alternate date, if you chose one.
c) If none of the above succeeds, then we'll give you a complete refund.
If you ordered Box tickets and have alternate dates, we'll usually try to get you Box seats on your alternate date before we change to Arena seats on your first choice date. If you don't want to do this, the date is more important than being in a Box, please tell us when you order.
3. Pre-orders may be cancelled and refunded only if we receive notice by email from you before 5:00am Japan time on the first day of actual ticket sales, but please try to give us as much notice as you can. There is a cancellation fee of 2% of your order cost + 500 yen that will be withheld from the refund.
4. If we have already bought your tickets, but have not yet sent them, only the shipping cost is refundable. However, we might be able to help you to sell your tickets to another customer. Please contact us if you need to sell your tickets.
5. If we have already bought and sent your tickets, then we cannot give you any refund. However, we might be able to help you to sell your tickets to another customer. Please contact us if you need to sell your tickets.
6. Sumo events are rarely cancelled. If your event is cancelled, the following rules will apply:
a) The face value of the ticket will be refunded. How this happens depends on the event and the circumstances of your order. In most cases, you will mail the ticket back to us to apply for the refund on your behalf. You will be responsible for the cost of sending the ticket back to us. To get a refund, the original ticket must be returned. No refund will be given by the Sumo Association (or other event organisers) to either you or us if the original ticket cannot be given back. There will also be a deadline for refunds, decided by the event organisers, and we must have the ticket back here before that deadline to refund this cost to you.
b) Our service charge of 1,200 yen per ticket is non-refundable. Our service is to buy your ticket for you, and to apply for a refund for you if the event is cancelled, and for that we earn our service charge.
c) Shipping costs are refundable only if we have not sent your ticket at the time we receive notice of the event cancellation. If your ticket has already been shipped, we cannot refund shipping costs.
d) Payment fees added to the ticket, a small percentage of the ticket cost, might or might not be refundable, depending on the situation.
7. We are not responsible for any shipments that are not delivered if:
a) You gave us an incorrect or incomplete address for shipping.
b) There is nobody at the address to receive the shipment and you do not make arrangements with your post office to receive it later.
c) Your country's post office fails to deliver for any reason. We will help you by filing a claim for compensation from the postal service, who then may provide the compensation.
d) Your hotel rejects or loses your shipment for any reason (this is extremely rare).
8. You are responsible for ordering the correct tickets and for providing correct order information such as shipping information. We try our best to notice customer mistakes, but we will not take responsibility for you missing your event or for shipments that aren't delivered because you made a mistake in your order.