In general, we try our best to collect only the personal information that we need to complete your order or answer your questions correctly. We are not interested in using your information for other purposes.
Our website collects information that we need to process your order, including your name, email address and location. You enter this information voluntarily, but without it we might not be able to help you.
Our website uses analytics to observe your visit, such as how you arrive at our site, which pages you visit and links you click, your location and your IP address. We also use a mailing list service that can tell us if, when, and how many times you open certain group emails that we send.
Credit Card Information
We do not see or collect your credit card information. We process all payments with third-party services that are much bigger than us and much more capable of protecting your card information.
We will never sell or give your personal information to marketers. However, there are various third-party services that we use to do our job and to keep records, and they may see some or all of the information you provide to us, or send us some information that they collect. These services include our email provider, cloud-based spreadsheet, cloud sync and back-up, mailing list and transactional email service, website live chat, payment processors, shipping companies, and a software that links together some of these services. If you are on one of our stable tour visits, we share your name and age with our insurance company so that we can insure you for that event. We are based in Japan, but the third-party services we use can be located all over the world. We won't publish the list of third-party services that we use here, but we can provide it to you if you request.
We generally delete emails and other personal information after about 7 years. We do not use your information to market to you after your order is complete. You should only receive emails about the order you've made or other inquiries you have sent to us. We keep your information for our records only.
You can request to receive a summary of the personal information that we have about you. You can also request that we erase your personal information. This does not include any information we must keep for administrative, legal, tax, or security purposes. We will not erase any information that is for an order less than 180 days old. This is because of the policies of credit card companies and payment processors. Some information, for example your emails, we will not erase unless they are more than 7 years old. This information is needed in case of a tax audit from the Japanese government, so that we can prove the details of your order.